Training for a Multi-Channel Contact Center
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Have you ridden a bus or train lately? If you have, it will be hard to miss the people hunched over on their phones checking the latest tweets, or tapping away on their laptops to shoot an email to a co-worker, or those who are zoned out with their headphones on, listening to music, an audio book, or the news. There’s no denying the signs of the times: the 21st century man (and woman) is plugged in, online and tech savvy.
This phenomenon has crept into lifestyles and preferences for how t...
