Training for a Multi-Channel Contact Center

Jodi Beuder
Posted: 06/18/2014

Have you ridden a bus or train lately? If you have, it will be hard to miss the people hunched over on their phones checking the latest tweets, or tapping away on their laptops to shoot an email to a co-worker, or those who are zoned out with their headphones on, listening to music, an audio book, or the news. There’s no denying the signs

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Jodi Beuder
Posted: 06/18/2014

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