Translating CX to EX: How Amazon Delivers Exceptional Employee Experiences
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Recorded at our 2018 Shared Services & Outsourcing week, this 45 minute case study presentation showcases how Amazon applied their CX expertise to optimize the employee experience. Gain actionable advice on:
Ensuring your employees are empowered for quick service recovery
Gathering effective customer feedback and using it to progress up the value-chain
Examining your HR operating model in line with CEM
Tags:
HR Shared Services
employee engagement
employee experience
cx
EX
hr transformation
Hr technology
