Translating CX to EX: How Amazon Delivers Exceptional Employee Experiences

Recorded at our 2018 Shared Services & Outsourcing week, this 45 minute case study presentation showcases how Amazon applied their CX expertise to optimize the employee experience. Gain actionable advice on: Ensuring your employees are empowered for quick service recovery Gathering effective customer feedback and using it to progress up the value-chain Examining your HR operating model in line with CEM    
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