Zappos’ Journey with Holacracy: Then and Now – Part I

Editor’s Note Hierarchies. They're simply organized in theory but contain a multitude of layers that once you start chipping away at, can unveil major flaws and inefficiencies—something Zappos experienced first-hand.At a high level, a hierarchy is a system or organization in which people or groups are ranked one above the other according to status or authority. Hierarchies are used in various systems including politics, families, and even science, when it comes to classifying livin...
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