Why L&D Should Think Bigger about Difficult Conversations

In an age when organizations are seeking to improve performance and productivity, there is an increasing need to provide training in how to have "difficult conversations." The line manager needs to tell her direct report that he needs to start coming in to work on time. The executive assistant needs to tell the managing director that his way of interrupting others at the management team meeting is affecting morale. The administrative staff members need to tell their boss to stop micro-managing...
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