An Introduction to Drucker's Performance Measurement and Control System
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Editor's Note
The purpose of this article is to provide a basic understanding of performance measurement and control systems as a tool for defining, measuring and tracking mission-critical performance metrics.
In subsequent articles we will discuss the many problems associated with determining what to measure and how to measure it.
Further, we will discuss different kinds of measurements (e.g., output versus outcome).
Additionally, we will illustrate how to organize the feedback from r...
