Wednesday, July 22nd, 2020

12:00 pm - 12:15 pm Virtual Lobby

12:15 pm - 12:20 pm Conference Welcome

12:20 pm - 12:25 pm Chairperson’s Opening Remarks

Kevin Kruse - Founder and Chief Executive Officer, LEADx
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Kevin Kruse

Founder and Chief Executive Officer
LEADx

12:25 pm - 12:55 pm Building Your Ideal Workforce Online – Virtual Skill Training for Technology Focused Employees

Suzanne Mulder - Head of Learning, Global Data, Bloomberg

Before the Pandemic forced its employees to begin working remotely, Bloomberg’s Global Data Division was already undergoing a transformation of its workforce in response to the profound changes in the world of Data Technologies, Automation and Machine Learning. As part of this transformation, they defined the skills needed for the “employee of the Past” and the “employee of the Future” and invested heavily to close the skills gap between new and existing employees. Suzanne Mulder and her team worked to customize its Leading with Data: Advanced Data Analytics curriculum for the specific skills needed at Bloomberg, and to engage Leaders in the process in order to empower them to lead the transformation, and have built an online learning program that has seamlessly adjusted in our new normal. In this session she will discuss:

  • How to determine the metrics needed to build your program, clearly lay out the need for change and explain how the new skills and tools will be used and applied
  • Building advocacy with Leaders throughout the organization in order to empower them to manage change and lead the transformation. 
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Suzanne Mulder

Head of Learning, Global Data
Bloomberg

12:55 pm - 1:15 pm The Impact of Strategic Education

Make sure the entire team is moving in a direction that will yield strong business results and individual fulfillment. The place to start is with a baseline of current skills and competencies. Then map roles and jobs to required skills and begin to fill in the gaps. Linking human capital strategy to financial performance starts with a holistic view that describes what required skills, knowledge, and behaviors impact corporate outcomes, like customer satisfaction and quality.


In this session we will discuss:

  • Enterprise-wide competency mapping
  • Engagement Assessment
  • Custom and contextualized learning programs that meet your strategic needs


Choose from one of five iDGs to take a deep dive into solutions for Corporate Learning. Select one of the following sessions, or feel free to mix and match and pop-into multiple sessions.  

Interactive Discussion Groups

IDG 1

1:20 pm - 2:20 pm Creating Learning Pathways that Matter: Building Educational Flexibility inUncertain Times

In today’s turbulent economic climate, leaders understandably prioritize near-term solvency and retaining their critical staff - overlooking the future educational needs of tomorrow’s workforce. In this session, we will discuss how your workforce has changed in light of the events of 2020, and what that might mean for how and why you educate your leaders of tomorrow: • In what ways are you thinking about education for your employees, given the state of the pandemic and other factors?


  • What education, training, and hiring programs do you anticipate needing in the future?
  • How do you align employees’ previous training and skills with your (new) hiring and training programs?
  • How do you curate learning content from one or many partners in modules that can shift as business needs shift?


IDG 2

1:20 pm - 2:20 pm Upskilling: Is Your Talent Ready for Digital?

As companies have been forced to work remotely during this pandemic, and adjust to digital-first training to be digital-first, we will discuss:


  • What are the differences between skilling up front line managers, middle managers and senior leadership?
  • What hurdles are you experiencing when readying the workforce digitally?
  • What programs are essential in skilling-up the workforce digitally?


IDG 3

1:20 pm - 2:20 pm Using Augmented Reality to Offer a Differentiated Employee Experience
  • See how AR is helping leading industrial companies create a more compelling employee experience
  • Understand how to leverage augmented reality across the employee lifecycle to recruit, engage, empower, and retain the workforce your business needs to be successful today and, in the years, to come
  • Hear how to engage and empower highly skilled employees through AR programs focused on knowledge transfer, professional development, and career progression


2:20 pm - 2:30 pm Break

2:30 pm - 3:00 pm Fireside Chat: Maintaining Diversity & Inclusion Leadership Development in a Virtual Environment

Christyl Murray - Vice President, CAO & Technology Training, JP Morgan

Both Merck and JPMorgan Chase are at the forefront of leadership development, with a focus on inclusion and diversity. Join Tivonnia “T.J.” Harvey, Chief Learning Officer at Merck and Christyl Murray, VP of Firmwide Talent Development, as they discuss how to take the high-touch, often in-person development in their diversity and inclusion programs, and move them to a digital environment. In this session we will discuss:

  • Using video chat rooms for ERGs
  • Virtual mentoring
  • Identifying opportunities for growth during disruption 
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Christyl Murray

Vice President, CAO & Technology Training
JP Morgan

3:00 pm - 3:30 pm From Zero to Virtual – The Impact of Virtual Training in Healthcare

Shawn Foley - Director of IT Learning, Nuvance Health

When Shawn Foley started his year, digital learning was a top priority, but it did not have the buy-in he needed to move as quickly as he would have liked. Fast forward to March, when he had to move all learning to a remote and virtual environment, while onboarding a new tele-med platform to his staff, as they dealt with the ramifications of COVID-19 in their newly formed chain of hospitals in New York and Connecticut, areas hard hit by the virus. In this session he will discuss:

  • Using learning as a support system for teams, providing both emotional support and needed training
  • How to quickly ramp up and develop training content
  • Leveraging learning as a communication tool across the entire workforce in a rapidly changing environment
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Shawn Foley

Director of IT Learning
Nuvance Health

MasterClass Breakout Sessions

Session

3:35 pm - 4:05 pm The Science of Scalability in Enterprise Learning

Understanding scalability and the tools required to make it happen is a necessity of the enterprise learning function. Being unable to do so puts you at risk of failing to adapt as the needs of your business evolve. While you might not know what they are yet, there will undoubtedly be organizational shifts that force evolution to the learning function within your business. Equipping yourself with the understanding and the technology to mitigate change, while uncovering opportunity, is key to making learning a strategic partner of the business.


Join Docebo for an inside look at the ways you can future-proof your enterprise learning activities by understanding the science of scalability.

Session

3:35 pm - 4:05 pm How to Build a Culture of Accountability: 3 Key Ingredients to Creating Extraordinary Leaders presented

When your organization is operating within a culture of accountability, there is no limit to its potential…but that requires a team of people who understand, recognize, and embody a responsible mindset. Yet getting there involves stumbling blocks that most organizations have difficulty navigating.


In this interactive session, Darren Gold, author of the best-selling book, Master Your Code: The Art, Wisdom, and Science of Leading an Extraordinary Life, will show you why a culture of accountability is the foundation for organizational success. You will learn:

  • How to confidently inspire and coach others when they fall susceptible to blame-shifting
  • How to help teams and executives explore more generative avenues for creating impact and inspiring results
  • Why it’s important to proactively take action and handle difficult situations gracefully

 

Session

3:35 pm - 4:05 pm Hands on Learning: Applying Design Thinking to Your Organization

Design Thinking (DT) is a methodology with a set of tools and practices that enables us to explore, ideate, collaborate, explore, and refine problem and solution spaces. DT allows us to constructively, creatively, and iteratively explore, define, refine, and ultimately produce solutions that have impact and meet the needs and expectations of people. DT is applied to many spaces and can be effectively applied to learning where it can be used from designing learning experiences with business impact, to designing the learning organization, or even the learning ecosystem. This session will walk you into Design Thinking and prepare you to apply it to your daily practice after you leave. Immediately useful tools will be taught and applied in a hands-on way to your own space. 

Join in a discussion between CLOs of enterprise organizations as they talk about how they have embraced agile learning practices, using a variety of tools and solutions, which helped them maintain a resilient workforce as employees shift to remote work environment. They will discuss the challenges and successes as they developed and quickly executed remote learning programs that resonate during this disruption:

  • Building a fully virtual program in days, not weeks
  • Curating seamless learning programs that drive employee engagement
  • Creating relevant bite-sized learning as you measure and evolve learning needs
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Michael Abrams

Director | Organizational Development
Republic Services

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Amy Haverty

Executive Director, Head of Training Design and Development
Morgan Stanley

4:40 pm - 4:45 pm Chairperson’s Closing Remarks

Kevin Kruse - Founder and Chief Executive Officer, LEADx
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Kevin Kruse

Founder and Chief Executive Officer
LEADx