Julie Stone

CLO TTEC

Monday, December 7

12:05 PM Use Case Showcase: What If We've Been Measuring Learning All Wrong?

Every organization invests in developing its people. Far fewer can confidently connect that investment to measurable business performance.

What happens when learning leaders shift their focus from training completion to what employees can actually do?

At TTEC, that question has shaped a six-year journey with role-play simulation, beginning with proprietary technology and evolving into AI-powered practice and coaching. Drawing on that experience, including four years leveraging AI-powered simulations to accelerate skill development and strengthen frontline performance, this conversation explores what TTEC learned along the way, what prompted the evolution, and how its approach to workforce readiness and performance has changed.

Through practical lessons and real-world outcomes, discover how learning leaders can rethink traditional training models, modernize skill development, and make measurable performance improvement the ultimate measure of learning success.

Check out the incredible speaker line-up to see who will be joining Julie.

Download The Latest Agenda

Julie Stone

Monday, December 7

12:05 PM Use Case Showcase: What If We've Been Measuring Learning All Wrong?

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