Before COVID-19, ANZ averaged roughly 500,000 video calls per month; since the emergence of COVID-19, ANZ has averaged roughly 2.3 million video calls per day. This dramatic increase in usage is largely due to the organisations emphasis on continued employee collaboration, engagement and team building. Susanne Novak will present on how she led her team to move 45,000 staff onto video conference during COVID-19 and how they have used videoconference to maintain engagement with employees throughout this time of crisis.

·        Working around strict governance and processes, understanding what tools can be used and when.

·        Identifying and implementing a platform that will support 45,000 staff to work from home and communicate through video conferencing.

·        Maintaining employee wellbeing and boosting performance outcomes through ANZ’s WOW-WE program, targeted at uplifting staff through

recognition and celebration.

Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.

·        Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.

·        Collaborating with your employees to understand and personalise their experience with your organisation.

·        Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance

Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.

·        Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.

·        Collaborating with your employees to understand and personalise their experience with your organisation.

·        Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance

across the organization.