Dedicated to learning & development leaders navigating the changing workforce during COVID-19
Online Summit | Free to Attend | 21 - 22 July, 2020
Day 2: Employee Performance & Wellbeing
9:20 am - 9:30 am
Conference Opening – Remarks from the Conference Chairperson
9:30 am - 10:00 am
Ensuring The Performance and Wellbeing Of 45,000 ANZ Employees Through Enabling Video Conferencing and Continued Celebration Of Staff Achievement and Recognition
Susanne Novak -
Technology Area Lead – Head of Teaming,
ANZ
Before COVID-19, ANZ averaged roughly 500,000 video calls per month; since the emergence of COVID-19, ANZ has averaged roughly 2.3 million video calls per day. This dramatic increase in usage is largely due to the organisations emphasis on continued employee collaboration, engagement and team building. Susanne Novak will present on how she led her team to move 45,000 staff onto video conference during COVID-19 and how they have used videoconference to maintain engagement with employees throughout this time of crisis.
· Working around strict governance and processes, understanding what tools can be used and when.
· Identifying and implementing a platform that will support 45,000 staff to work from home and communicate through video conferencing.
· Maintaining employee wellbeing and boosting performance outcomes through ANZ’s WOW-WE program, targeted at uplifting staff through
recognition and celebration.
10:00 am - 10:30 am
Panel Discussion: Employee Insights For a Better Employee Experience: How Can Uplifting and Collaborating With Your Employees Help Your Organisations Survive COVID-19
Peta-Lee Benson -
Head of Digital Workplace,
icare NSW
Susanne Novak - Technology Area Lead – Head of Teaming, ANZ
Morgana Waters - General Manager of Organisational Development, QBE Insurance
Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.
· Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.
· Collaborating with your employees to understand and personalise their experience with your organisation.
· Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance
Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.
· Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.
· Collaborating with your employees to understand and personalise their experience with your organisation.
· Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance
across the organization.
10:30 am - 11:00 am
Maximising Learning and Development Delivery During The COVID-19 Crisis To Enhance Collaboration and Culture Building Within QBE.
Morgana Waters -
General Manager of Organisational Development,
QBE Insurance
COVID-19 has had its impact on the workplace culture, learning and development across almost all industries. This is the same across the insurance industry, with QBE leveraging this crisis as an opportunity; globalising their organisational development by implementing technology agnostic training and culture building strategies in order to uplift workforce capabilities. Morgana Waters will present on the strategies and lessons she learnt when navigating a complete re-design of their organisational development and L&D programs.
· Utilise your employees and find out what THEY want skills they want to develop and uplift.
· Maximise technology usage across all platforms in order to generate a collaborative training environment that breeds creativity and
innovation across all functions.
· Prepare your workforce for a change in the operational landscape through uplifting digital literacy.
