Dedicated to learning & development leaders navigating the changing workforce during COVID-19

Online Summit | Free to Attend | 21 - 22 July, 2020

Peta-Lee Benson

Head of Digital Workplace icare NSW

Day 2: Employee Performance & Wellbeing

10:00 AM Panel Discussion: Employee Insights For a Better Employee Experience: How Can Uplifting and Collaborating With Your Employees Help Your Organisations Survive COVID-19

Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.


·        Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.

·        Collaborating with your employees to understand and personalise their experience with your organisation.

·        Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance

Bringing customer, client and consumer experience to your brand is critical to the sustainability of your organisation as it drives loyalty, trust and success. However, the same approach should be taken with employees, as the more your employee experience aligns with customer experience, the better. This panel discuss will provide insights into how the following organisations are pioneering this space through using insights and collaboration to understand how they can improve experience for employees.


·        Understand how positive EX drive positive outcomes, such as engagement and customer satisfaction, which drive performance.

·        Collaborating with your employees to understand and personalise their experience with your organisation.

·        Utilising data and insights from employees to recognise their professional development and utilise employee insights to drive performance

across the organization.