Strategy/Tactics
Contributor: Bob Bennett
Posted: 09/29/2015
Bob Bennett
Increasing your sphere of influence is not growing the size of your organization. Rather, it involves increasing the positive impact you have on the business, its employees, customers, shareholders and the community. Full Article »
Posted: 08/29/2013
Retail Insights: Consistency is Key
AchieveGlobal surveyed 2,500 U.S. customers to gather insight into how retailers can capture higher wallet share through a consistently good customer experience. Competing on price is rarely a sustainable strategy, so retailers must deliver beyond the baseline with consistent personal interactions (service, advice, and support) that help shoppers accomplish their goals and meet their product and emotional needs. Full Sector Report »