Cracking the Code:
Supercharge Productivity and High Performance
Supercharge Productivity and High Performance
Ozlem Yuksel
EVP, GTM Strategy & Operations Gainsight
Monday, June 29
5:00 PM Masterclass: NRR Is the Outcome. Customer Context Is the Cause
Every board wants NRR above 110. Almost nobody can explain how to get there. The answer isn't more headcount or more outreach. It's better intelligence, deployed faster, by the right people at the right moment. In this session, we'll show how leading revenue organizations are building a context layer across their customer base and layering AI-powered next best actions on top, converting signals into decisions, decisions into revenue, and existing customers into the most reliable growth vector in the business.
- What "customer context" actually means at scale, and why a health score isn't enough
- Why AI next best actions fail without the right data layer underneath them
- How to align CS, Sales, and Finance around a single expansion motion
- The leading indicators that actually predict NRR movement before it shows up in the numbers
Check out the incredible speaker line-up to see who will be joining Ozlem.
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