Shiladitya Mallik

As organizations rapidly adopt AI for learning and sales readiness, one question matters more than ever: does AI-powered practice actually translate into better performance in the field? In this data-driven masterclass, Sam Haider, Senior Director, Global Learning and Development at Gilead Sciences, and Shiladitya Mallik, Co-founder & Chief Business Officer at SmartWinnr, will share insights from Gilead's global journey with AI-powered commercial conversation practice. Drawing on more than 5,000 AI simulations across 800+ representatives, 26 countries and 12 languages, the session will explore how repeated practice influences commercial skills, how quickly improvement occurs, and how a global organization can create consistent measurement while still accommodating local languages, markets and therapeutic areas. Most importantly, the speakers will examine whether improvements seen during AI practice translate beyond the simulation itself. Gilead's independent field-coaching data provides a unique opportunity to compare AI-generated readiness signals with manager-observed performance in real customer conversations. Attendees will leave with a practical perspective on moving beyond AI adoption and completion metrics toward measurable skill development, field readiness and business impact.