Kerri Crowley

Kerri Crowley

Principle Instructional Designer Childrens Hospital of Philadelphia
Kerri Crowley

Kerri Crowley MST, ALM, CPACC, is a Principal Instructional Designer at Children's Hospital of Philadelphia (CHOP), where she develops inclusive, multi-modal learning experiences for healthcare professionals. Her approach to instructional design is grounded in over a decade of experience as a high school educator, paired with advanced degrees in education and digital media design from Rowan University and Harvard University. She completed the Evidence-Based Practice Program at The Ohio State University in 2024. Kerri is a Certified Professional in Accessibility Core Competencies (CPACC), reflecting her expertise in accessibility and inclusive education. At CHOP, she also serves as the All-Abilities Employee Resource Group (AARG) Workforce/Development Chair. In this role, she leads enterprisewide initiatives focused on accessibility, Universal Design, and equity in healthcare. A frequent conference presenter, she is known for translating complex accessibility standards into practical, learner-centered strategies, often incorporating emerging tools like AI to support inclusion. Outside of work, she enjoys making music, exercising, and spending time with loved ones.

Monday, September 21

4:05 PM Boardroom B: Moving from Training Events to Performance Ecosystems in Regulated Environments

In pharmaceutical and clinical research organizations, the instinct is to solve performance gaps with more training. The organizations generating real business impact have developed a different reflex: they ask whether a learning intervention is actually the right answer before they build one. 

  • Designing post-training sustainment pathways that embed new skills directly into the tools, workflows, and field interactions where performance actually happens 
  • Partnering with commercial and operations leadership early enough to establish shared success metrics before a training initiative launches rather than measuring adoption after the fact 
  • Applying learning effectiveness frameworks — not just completion dashboards — to identify which programs are genuinely changing performance and which are consuming budget without moving the needle

Check out the incredible speaker line-up to see who will be joining Kerri.

Download The Latest Agenda