Jeff McMullin

What happens when a medical-device manufacturing site faces serious quality concerns, an FDA threat to close the facility, and 3,000 jobs at risk, but the people closest to the work believe solving problems belongs to someone else? 

This session explores how a leading medical technology company shifted from a culture of silos and individual task ownership to joint accountability for quality and results. By creating clarity around shared goals, breaking down barriers between departments, and reinforcing accountability through weekly team conversations, the organization helped employees see problems differently and take action.  

Attendees will hear how one frontline mechanic noticed a costly quality issue, crossed organizational boundaries, and partnered with engineering on a simple fix that saved over $200k annually. His example helped spark additional improvements across the site, contributing to more than $3 million in annual savings, successful FDA inspections, and the protection of 3,000 jobs. Attendees will leave with a clearer understanding of how leaders can shift the belief from "I did my job" to "I own the results."