Joe Dell is a dynamic talent development executive celebrated for his leadership in guiding teams in the design, development, implementation, and evaluation of strategic, high-impact learning platforms that enhance both employee and organizational performance. As the head of the Facilitation and Delivery team at Cortland, a leading international property management company, Joe has spearheaded initiatives that have garnered widespread industry recognition. Under his leadership, Cortland's Talent Development function was recognized as a best-in-class L&D operation by the Association of Talent Development (ATD) in 2022. The team's innovative approach, exemplified by their new Associate Journey Model - R.O.A.D. (Recruiting, Onboarding, Advancing, Developing), earned them the National Apartment Association Excellence Award the same year. Additionally, Joe and his team received the 2023 Innovator Award from the Institute of Real Estate Management (IREM) for their exceptional contributions to advancing learning and development within the industry. Joe has presented at L&D conferences across the country including most recently the Training Industry Conference and Expo, the Corporate Learning Network Conference, and the Corporate Learning Network CLO Exchange bringing is infectious energy when facilitating topics ranging from effective leadership development programs to leveraging data and analytics when assessing the impact of learning in an organization.
Cortland's leasing conversations happen thousands of times a week and directly drive renewal and revenue outcomes. Training was inconsistent across communities, hard to scale, and had no mechanism to catch drift after the initial rollout. Working with ReflexAI, Cortland moved its Leasing Hub onto continuous, AI-powered practice and real-conversation evaluation. Within 30 days of rollout, live calls showed a 64% improvement across key behaviors and a 4X increase in cross-sell attempts.
Joe Dell and ReflexAI co-founder Sam Dorison will unpack how Cortland built executive buy-in, scaled the pilot into an operating habit, and turned AI-driven insight into coaching leaders actually act on.
• Piloting AI-powered simulation and evaluation, then scaling it into daily practice
• Turning AI-generated conversation insight into coaching managers use every week
• Securing executive buy-in by tying AI adoption to measurable business outcomes, not just training completion
Check out the incredible speaker line-up to see who will be joining Joe.
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