Sara Francois

VP of Talent Development & Learning Builders Firstsource

Monday, October 19

1:40 PM Keynote Panel: Leadership Is a Skill, Build It Like One

Too many leadership programs are designed around what leaders should ideally be rather than what the role demands: managing ambiguity, delivering hard feedback, holding a team together through reorganization, and making resource calls with incomplete information.

• Closing the gap between leadership frameworks and the behavioral demands of high-pressure, fast-changing roles

• Building decision-making stamina, emotional regulation, and conversational courage , not just presence and communication polish

• Measuring leadership development through retention, team performance, and succession bench strength rather than program satisfaction scores

Check out the incredible speaker line-up to see who will be joining Sara.

Download The Latest Agenda

Sara Francois

Monday, October 19

1:40 PM Keynote Panel: Leadership Is a Skill, Build It Like One

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