Katharine Aldana

Consumer Market Design Manager for VCM Learning and Development Verizon

As a Design Manager for Verizon’s Consumer Market organization, Katharine is responsible for training and evaluation strategy on high priority initiatives within Verizon’s Fios Consumer Sales and Fios Technical Support call centers- a scope of two client organizations consisting of 3500+ employees, both management and associate. Katharine partners with client groups to identify and understand needs through root cause analysis, design customized solutions, and manage the collection, analysis, and communication of training effectiveness data.

Main Conference Day One | Tuesday, July 23, 2019

Tuesday, July 23rd, 2019

Check out the incredible speaker line-up to see who will be joining Kat.

Download The Latest Agenda