Conference Day Two: Tuesday, 22 October 2019

8:00 am - 8:45 am Registration, welcome refreshments and networking

8:45 am - 9:00 am Chairman’s welcome and opening remarks

The purpose of each training is to enhance the knowledge and skills of the employees for performing their job and prepare them for the future. However, the most important part of the training is THE learning. One of the best ways to deliver that is through online academies. They can help to develop the most important leadership capabilities and advance professionals to their greatest potential to maximize efficiency to create the fastest return on learning.

Every L&D professional has already started to look back on his employees performance and has already started planning the needs in learning and development for this year. As it is very much aware, the workforce is considered to be the biggest asset and the main key to achieve business targets and objectives. So, it is very crucial to be able to prepare and develop your workers in this highly competitive environment. For the last few years technology has created great opportunities to improve and expand learning and development programs, primarily through eLearning. The eLearning market has approached $180billion in the last year, which represents the understanding and benefits to adopt the new trends in the L&D sector in order to upgrade and improve your training program.

Key question – How to you maximise the return on learning and training?
  • Finding a customized e-Learning platform which matches your needs
  • Embracing the digital future to bring change into the classroom

Saqr Alhemeiri

Chief Innovation Officer, Director - Training and Development Center
Ministry of Health and Prevention UAE

9:20 am - 9:40 am The recognition of internal and online academies to invest into employees future

Aseem Kapoor - Head of Talent, Emaar UAE
Different online academies and courses are created based on the specific needs of the business and the employees progression and future development. They can be used as a part of a full leadership and management program, to develop a specific set of skills or an onboarding program. But how do you know which program is perfect for your organization and how do you know which one is effective?

Key question – How do you know which one is the right pick based on your needs?
  • Grow your business by setting up your own academy and develop your training curriculum
  • Upskill the future workforce to meet todays challenges by choosing the right academy/ course

Aseem Kapoor

Head of Talent
Emaar UAE

Over the past 5 years, there is a significant increase in the integration of mobile learning as a vital part of most organisations` training modules. More specifically, the usage of smart phones and tablets as a Bring Your Own Device (BYOD) concept has increased the momentum of the mobile learning experience. In addition, microlearning has matured and become a mainstream offering which can be used for both formal and informal training.

9:40 am - 10:00 am Opportunities for on-the-go learners to keep up and stay engaged

Many researches have shown that today`s digitally engaged learner will accept mobile and digital learning only it its optimized to enable in-the-moment or just-in-time learning that blends in with the employees day-to-day activities. While this is a challenging task to implement, at some organisations has become a reality by creating few projects leveraging the same concept.

Key question – How do you develop an integrated learning experience for on-the-go learners?
  • Developing digital and online L&D programmes by understanding learner needs and requirements
  • Optimising content delivery by leveraging `micro-learning` capabilities that enable on-the-go learning and content adoption
  • Innovating the content management system (CMS) platform to embed learning resources and content into job processes

10:00 am - 10:30 am Refreshments and networking break

10:30 am - 11:00 am Supporting and tracking employees learning via digitalisation

Iqbal Noor - SVP - Head of Group Learning, Emirates NBD UAE
During the PC Era, trainers used to do a video disk and CD-ROM based training. The content of it was useful, however it was not able to track the progress very well. After PC networking was created, and developers invented the tracking standard Aviation Industry Computer- Based Training Committee (AICC), which was allowing them to track the progress on the server. Later on, this evolved to Sharable Content Object Reference Model (SCORM), which helped them track any form of e-learning content in the database, track completion and save the score. This itself led to the creation of Training Management System and Learning Management System (LMS).

Key question – How to create innovative digital and blended learning tools that increase engagement and support?
  • The need of developing an e-learning portal for your employees
  • Do you know what exactly you need to be tracking?

Iqbal Noor

SVP - Head of Group Learning
Emirates NBD UAE

Interactive group discussions
The following session will feature a series of interactive group discussions set in a roundtable format. During this session each group leader will introduce a concept/case study to the participants followed by an interactive discussion and live feedback.

Why participate?
Interactive group discussions are an excellent opportunity to get straight to the point and ask the questions that you want to know the answers to. The group format also facilitates an excellent opportunity for networking between industry professionals.


11:00 am - 12:00 pm Learning Management Systems of the Future


11:00 am - 12:00 pm Digital badges for motivating employees to go the extra mile

12:00 pm - 1:00 pm Lunch break and networking

Around 75% of the success of the long-term job depends on mastering the soft skills and many researchers have found that employees which are trained on soft skills are 12% more productive than the others, which are not and this overall contributes to 256% ROI. Hence, it is really important to understand how to develop your workers` soft skills effectively

1:00 pm - 1:30 pm Mastering soft skills for better communication, improved customer service and bringing better results at the workplace

Dr. Chandra Shekar - Director - Learning and Development, Universal Hospital UAE
In the ever changing world, knowing that your worker has the technical skills and knowledge is not enough anymore. The aim is to combine the practical knowledge they already have with the soft skills, which they may lack, especially if this is their first job, or switching departments. Now, soft skills training is getting more and more important due to the digital force and online world are entering the workforce which leads to less human interaction.

Key question –How do you drive ROI of training for soft skills?
  • Being aware of the main soft skills training aspects for your employees to drive improvement
  • Teaching and training your employees in soft skills

Dr. Chandra Shekar

Director - Learning and Development
Universal Hospital UAE

1:30 pm - 2:00 pm Developing emotional intelligence (EI) and supporting stress management to enhance learning, quality and productivity

Marcelo ALVISI DE PAULA - Senior Manager Culture, Leadership and Learning, flyadeal KSA
Being aware of workers emotional intelligence has become a very important part of the process of success and development of the individual. Emotional intelligence is the ability to notice and be aware of your emotions, understand the meaning of them and realise how they affect your colleagues. It also included the perception of others and being able to understand how they feel to be able to create better and more effective relationships at the workplace.

Key question – How to find the right Emotional Intelligence training?
  • Identifying and improving emotional intelligence to make better decisions and achieve goals
  • Knowing the causes of stress and how to manage it


Senior Manager Culture, Leadership and Learning
flyadeal KSA

The human resource management is becoming an essential part of every organization and it has never been an easy task. Now, automation has started to invade the HR world and soon all the processes will become automated. As organisations automate HR, how can they ensure L&D is an important department that does not get left behind?

2:00 pm - 2:30 pm More accurate and efficient engagement with your employees with a HR software

Harsh Sood - Senior Vice President & Head of Human Resources & Center of Excellence, Union National Bank – Head Office UAE
Employment engagement is a workplace way which is designed to enhance the worker`s feelings and emotional attachment to the company, their position, job duties and responsibilities, relationship with their colleagues and the company culture. What HR departments are required is to use different employee engagement strategies more than ever to increase wellbeing and productivity across all departments and sectors within the organization.

Key question – How do you maximize the efficiency of the workforce?
  • Getting in depth and improving employees performance with the use of performance management software
  • Developing HR strategies to boost your employees engagement with employee engagement software - Collecting feedback, analysing data and creating personalized goals

Harsh Sood

Senior Vice President & Head of Human Resources & Center of Excellence
Union National Bank – Head Office UAE

2:30 pm - 3:00 pm Managing learning and development to ensure employees skills and capabilities align with your company objectives

Craig Austin - Group Head of Talent Management and Learning & Development, RAKBANK UAE
Most of the L&D professionals believe that a training program which creates a happier environment and more loyal employees has been successful. However, this is not enough by itself. It makes no sense for employees to have successfully learned lots of skills which do not improve their productivity or align with their companies strategic objectives. The training has to be created and addressed not only to the workers, but also has to be based on the company`s needs as well.

Key question – How do you design the right training to match your organisation’s goals in a long run?
  • Creating an impeccable training and business plan to match your organizations’ goals
  • Knowing where are the gaps, defining the future and deliver the perfect training

Craig Austin

Group Head of Talent Management and Learning & Development

3:00 pm - 3:00 pm Chairman’s closing remarks and end of conference day two