03 - 04 December, 2019 | Hilton London Canary Wharf, London, United Kingdom

Conference Day One

8:00 am - 9:00 am MORNING COFFEE, NETWORKING AND REGISTRATION

Fernando Sanchez-Arias, Chief People Officer and Head of Learning, Diversity & Innovation at CLICK Institute

Fernando Sanchez-Arias

Chief People Officer and Head of Learning, Diversity & Innovation
CLICK Institute

9:15 am - 9:45 am COMMISSIONING E-LEARNING TECHNOLOGIES FOR DIVERSITY & INCLUSION TRAINING

  • Minimal time, maximum gain: exploring the potential advantages of e-learning to impart D&I training
  • How mobile learning can help to deliver content more effectively than face-to-face learning on its own
  • Our own project to integrate mobile e-learning into Diversity and Inclusion at Network Rail: Findings and results so far

Loraine Martins MBE, Head of Diversity & Inclusion at Network Rail

Loraine Martins MBE

Head of Diversity & Inclusion
Network Rail

  • When introducing a new learning process, how do you engage with and persuade staff to participate in something which is potentially very new for them? 
  • Assessing the best corporate learning management systems on the market - is it better to buy off the shelf or develop your own bespoke system?
  • Rather than actively pushing learning onto staff, what is the best way to motivate and inspire employees and incentivise their conscious and active development?
Loraine Martins MBE, Head of Diversity & Inclusion at Network Rail

Loraine Martins MBE

Head of Diversity & Inclusion
Network Rail

Henrietta Palmer, Learning Solutions Manager at TUI

Henrietta Palmer

Learning Solutions Manager
TUI

Vicky Smith, Head of L&D at Brewin Dolphin

Vicky Smith

Head of L&D
Brewin Dolphin

10:45 am - 11:15 am MORNING BREAK AND NETWORKING

11:15 am - 11:45 am SERVING THE SMARTPHONE LEARNER: EMBRACING A MOBILE MINDSET TO TRAINING

  • Advantages of mobile-enabled learning to meet the needs of the modern workforce
  • Customising the learning experience around individual needs and preferences
  • Realising mobile-enabled learning’s capacity for convenience and user autonomy and personalisation 
  • Benefits for remote learning and a consistent training approach
Andy Lancaster, Head of Learning & Development Content at CIPD

Andy Lancaster

Head of Learning & Development Content
CIPD

11:45 am - 12:15 pm INTEGRATING AI AND CHATBOTS INTO THE LEARNING EXPERIENCE

  • Advantages of an AI approach to Learning & Development
  • How Artificial Intelligence is currently been used and initiatives for its future potential
  • How much learning can and should be entrusted to AI? 
  • How AI and Chatbots have been rolled out successfully at TUI
  • Making sure algorithms do not discriminate, or favour one gender or demographic, but educate equally 
  • Why it is crucial for consistency when rolling out training over geographically-dispersed teams
Henrietta Palmer, Learning Solutions Manager at TUI

Henrietta Palmer

Learning Solutions Manager
TUI

12:15 pm - 1:15 pm NETWORKING LUNCH

1:15 pm - 2:30 pm INTERACTIVE DISCUSSION GROUPS

Now is your chance to tackle Corporate Learning & Development’s most pressing themes head on. Choose two tables and spend 30 minutes on each, discussing these themes with your peers. The session will conclude with a round-up from all tables to evaluate all points raised and lessons learned. 
 
  • A: Harnessing Artificial Intelligence - Which aspects of the learning journey can easily be automised?
  • B: Conflict Management - What are the key skills need to maintain a harmonious work environment?
  • C: Tracking Employee Skills - How can we ensure training is maintained and applied in real situations?
  • D: Developing Leaders - How can we recognise, target and foster talent successfully?
  • E: Introducing new learning methods and dealing effectively with change

2:30 pm - 3:00 pm AFTERNOON BREAK AND NETWORKING

3:00 pm - 3:30 pm CREATING A CULTURE OF CHANGE & DELIVERING A MORE PERSONALISED LEARNING EXPERIENCE

  • There is still a place for face-to-face training and blended learning 
  • No one training method works for everyone, so it important to offer employees choice 
  • Acknowledging differences, and ensuring we offer variation in L&D in order to get the best from them
  • Kinesthetic learners are more likely to retain new information and skills through practical experience. How can virtual, simulated learning be beneficial to both the employer and employee?
  • How can we successfully recognise the difference in learning styles and determine what L&D technology to invest in?
Elle Edwards, Global Head of Communications & Culture at Kodak Alaris

Elle Edwards

Global Head of Communications & Culture
Kodak Alaris

3:30 pm - 4:00 pm EVOLVING CORPORATE LEARNING AND DEVELOPMENT TECHNIQUES

  • The importance of investing in the future: Why investing in L&D contributes to employee retention and nurturing talent 
  • Reviewing how technology evolution is changing the face of corporate learning and development 
  • Why more traditional methods of learning in front of a teacher are becoming less successful in the contemporary work environment with the arrival of tech-savvy millennials
  • Highlighting how technology can be used to connect with people on every level, and if done correctly, can be imaginatively and cost-effectively applied 
  • Assessing the potential for new technologies as learning tools including AI, AR, VR and Podcasts
Andrew Jacobs, L&D Transformation Lead at HMRC

Andrew Jacobs

L&D Transformation Lead
HMRC

4:00 pm - 5:00 pm PANEL DISCUSSION: HOW AI CAN HELP WITH COMPLIANCE: WRITING ANALYTICS INTO THE TRAINING PROCESS FOR BETTER FEEDBACK ON THE EFFICACY OF TRAINING

  • Historically, it has been difficult to obtain consistent feedback on company-wide face-to-face training, because employees’ own analysis was subjective, and real-time inspections were patchy. 
  • When digitised, however, real-time, multi-device analysis can be written straight into a training programme, giving the employer much more control about how people learn, and rolling a successful programme out more widely at much lower cost than sending in a personal trainer
  • How feedback data can be integrated into the annual appraisal process to help inform employees’ personal goals
  • How do we encourage employees to learn from automated feedback and still retain a sense of self-analysis and independence of thought? 
Satnam Sagoo, Director of Learning at British Red Cross

Satnam Sagoo

Director of Learning
British Red Cross

Mike Collins, Senior Manager, Digital Learning at River Island

Mike Collins

Senior Manager, Digital Learning
River Island

Elle Edwards, Global Head of Communications & Culture at Kodak Alaris

Elle Edwards

Global Head of Communications & Culture
Kodak Alaris

5:00 pm - 5:15 pm CHAIR’S CLOSING REMARKS, END OF DAY ONE AND DRINKS RECEPTION

Fernando Sanchez-Arias, Chief People Officer and Head of Learning, Diversity & Innovation at CLICK Institute

Fernando Sanchez-Arias

Chief People Officer and Head of Learning, Diversity & Innovation
CLICK Institute