Head of Player Experience Operations Electronic Arts

John has been with Electronic Arts (EA) since January of 2016. Prior to joining EA John was with Sears Holdings as Divisional Vice President of eCommerce Customer Operations, and prior to that he spent more than 14 years at Microsoft where he held several leadership roles including Sr. Director Global Customer Operations and Sr. Director EMEA Consumer and Skype Global Support.
In his current role, John is responsible for operational strategy, planning and implementation of technical support and customer service in support of EA customers worldwide. Support is delivered online, through Social Media and contact centers across EA's suite of games. EA has two captive sites in Austin, Tx and Galway, Ireland, six outsourced sites and supports customers in 19 languages.
John received his Bachelor’s Degree in Education from the University of Nevada-Las Vegas, and was a Distinguished Graduate from the US Air Force Leadership School.

Site Tour/Innovation Day: Monday, 23 March 2020

Monday, March 23rd, 2020

1:30 PM SITE TOUR B: Agility Innovation Lab Tour at Electronic Arts

In a rapidly-changing L&D environment, it is essential to be agile. Agile training organizations are able to exhibit a strong people-centered culture with a rapid learning decision cycle and a deeper value for stakeholders. Most still aren’t there, and this Lab is specifically designed to help an organization get to the next level of agile thinking and enablement.

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets. EA was recently added to the Fortune 500.

Come experience the EA Austin location, home to EA’s Communication and Employee Experience Teams, WW Customer Experience Center, IT Operations and the EA BioWare Studio, where Star Wars: The Old Republic was developed. The center is EA’s third largest out of 20 worldwide operations. The facility employs approximately 800 people.

Don’t miss this opportunity to hear about EA’s corporate wide LEAP Program (Learning EA Program). The learning and development team identifies training needs and determines whether resources exist internally or whether training needs to be sourced externally. We will also experience the state-of-the-art care center and game studio where employee and customer experience are top of mind. Join us as we learn about EA’s training and development operations and experience the CX Lab designed for testing new technology and processes.

Check out the incredible speaker line-up to see who will be joining JOHN.

Download The Latest Agenda