Corporate Learning Week

March 23 - 26, 2020 | The Lakeway Resort & Spa, Austin, TX

Site Tour/Innovation Day: Monday, 23 March 2020

This Site Tour/Innovation Day will allow participants to be submerged into the entrepreneurial culture at local areas of innovation and learn strategies for developing a more agile organization or using Design Thinking effectively within their learning organizations.

8:30 am - 9:00 am Registration

9:00 am - 12:00 pm SITE TOUR A: Design Thinking Innovation Lab Tour at IBM Studios Austin + IBM Watson

ALEX BENTLEY - Product Management Leader & Coach, IBM
JONI SAYLOR - Design Principal, IBM
In a world where learning, training and development needs are getting more personalized, design thinking allows for a human-centered approach to problem solving that allows organizations to be more innovative and creative. Instructional designers and learning development specialists need to be able to fully understand this theory when designing training.

IBM’s Austin Campus serves as the nucleus for a plethora of operations including leading locations for both IBM Studios and IBM Watson. You may wonder how design and AI are related, and what their interplay could possibly mean for the learning and development. The interaction between the two are actually critical, particularly as it relates to applying human-centered, ethical approaches to AI technology leveraged in learning and development.

In this double header, immerse yourself in both IBM Studios Austin and IBM Watson’s Austin presence. Learn about IBM’s custom Design Thinking methodology and their iterative “Loop” model while simultaneously experiencing some of the latest and greatest IBM Watson technologies for learning and development.

Learn about the nuances of interplay between design, AI and why approaches like Design Thinking are so critical with the increasing use of artificial intelligence

We’ll also hear about Watson Education Team’s intriguing research on best ways to engage people in a neuroscience perspective.



Product Management Leader & Coach



Design Principal

12:00 pm - 1:30 pm CLW Ice Breaker and Alumni Networking Luncheon

Whether you are a first timer at CLW or a veteran attendee, come network and get to know your peers over lunch.
In a rapidly-changing L&D environment, it is essential to be agile. Agile training organizations are able to exhibit a strong people-centered culture with a rapid learning decision cycle and a deeper value for stakeholders. Most still aren’t there, and this Lab is specifically designed to help an organization get to the next level of agile thinking and enablement.

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets. EA was recently added to the Fortune 500.

Come experience the EA Austin location, home to EA’s Communication and Employee Experience Teams, WW Customer Experience Center, IT Operations and the EA BioWare Studio, where Star Wars: The Old Republic was developed. The center is EA’s third largest out of 20 worldwide operations. The facility employs approximately 800 people.

Don’t miss this opportunity to hear about EA’s corporate wide LEAP Program (Learning EA Program). The learning and development team identifies training needs and determines whether resources exist internally or whether training needs to be sourced externally. We will also experience the state-of-the-art care center and game studio where employee and customer experience are top of mind. Join us as we learn about EA’s training and development operations and experience the CX Lab designed for testing new technology and processes.



Head of Player Experience Operations
Electronic Arts



Senior Leader, Player Experience Communications and Employee Enablement
Electronic Arts

5:30 pm - 5:30 pm End of Site Tour/Innovation Day