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February 24 - 27, 2020

Pre-Conference Site Tour Day 11/27/2018

8:00 am - 11:00 am JetBlue Airways Site Tour

We will be visiting JetBlue’s Training Facility at JetBlue University in Orlando, located right on
airport property. Orlando is referred to as JetBlue’s home away from home as the facility hosts
new hire orientation led by senior executives every two weeks for all Crewmembers– no matter
your role. The airline has over 22,000 Crewmembers supported by the L&D function. JetBlue
University hosts over 11,000 of those Crewmembers who pass through for a training event annually.
The center has over 200 Crewmembers working on-site to support training across operational
departments, with 16 classrooms, 6 training devices, 7 flight simulators and an on-site hotel (The
Lodge). The three-story building has training related instructors as well as instructional designers,
and courseware designers. One of the highlights of the tour is the adjacent lodge facility which
includes shuffle board, the Tailfin bar that opens at 5:00 pm, foosball, pool table and fitness center


Jeff McGowan, General Manager of Learning Operations at JetBlue Airways

Jeff McGowan

General Manager of Learning Operations
JetBlue Airways

11:15 am - 1:30 pm Coca-Cola Beverages Florida Site Tour

Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned, franchise Coca-Cola bottler.
Coke Florida’s exclusive territory covers over 18 million consumers across 47 Florida counties,
and includes the major metropolitan markets of Jacksonville, Miami, Orlando and Tampa. Coke
Florida sells, manufactures, and distributes over 600 products of The Coca-Cola Company
and other partner companies. Coke Florida is the third largest privately-held and the sixth
largest independent bottler of Coca-Cola products in the United States. The company is also
one of America’s largest black-owned businesses. Coke Florida was founded in 2015 and is
headquartered in Tampa, Florida.
The tour will take place at Coke Florida’s Orlando facility, in which Coca-Cola products are
manufactured and stored for delivery to local customers, such as grocery stores, convenience
retailers, gas stations, vending machines, and of course, the Orlando area theme parks and
resorts! The Orlando facility is home to nearly 800 full and part time associates, including
manufacturing line operators, Quality Assurance, warehouse order builders, fork lift operators,
equipment services, drivers, merchandisers and sales professionals. Recently, a dedicated
learning center was established to allow for associates who are not issued company devices to
take online training modules, as part of an organizational shift that moved from primarily instructor
or leader-led training to blended and on-demand learning offerings. A highlight of the tour
will be seeing how the Coca-Cola products you love and enjoy are produced by local bottlers
throughout the United States.
Angel Green, Head of Talent Development at Veeva Systems Inc.

Angel Green

Head of Talent Development
Veeva Systems Inc.

CFE Federal Credit Union is a not-for-profit financial cooperative with over 500 employees and 160,000 clients. Headquartered in Lake Mary, Florida, CFE’s Operations Center is the hub for all employees who support the retail banking operation, including accounting, HR, legal, regulatory compliance, collections, contact center, IT department, marketing, community relations, facilities, and the executive team.

The organization is going through an exciting time with a new CEO and a transformative focus on “continuous improvement”. Discover how the L&D team oversees all organizational leadership and talent development from the first day of onboarding and orientation all the way through succession planning and off-boarding. Learn how they are exploring new paths to make business easier and leveraging new tools to get “out of the box” with L&D.  Our tour will include visits to: podcast studio, community room, conference rooms, computer lab stations, on-site gym, skills training rooms, and rooms that mimic teller stations.  

Jordan George, Head of Leadership and Talent at CFE Federal Credit Union

Jordan George

Head of Leadership and Talent
CFE Federal Credit Union

Kerby Pickens, Manager -  Learning and Development Department at CFE Federal Credit Union

Kerby Pickens

Manager - Learning and Development Department
CFE Federal Credit Union

Dan Sheerin, Director - Contact Center at CFE Federal Credit Union

Dan Sheerin

Director - Contact Center
CFE Federal Credit Union